The 10 to 10 Helpline is a free, anonymous, and confidential intimate partner abuse prevention helpline, serving Massachusetts adults and teens. Our responders are trained to treat all callers with respect, and to support their efforts to become and remain safe in their relationships.
Rather than harming your partner, call us for help. Family members, friends, and professionals who want to help someone stop harming their partner are also encouraged to contact the 10 to 10 Helpline.
Watch our introductory video.
Is the 10 to 10 Helpline for You?
- Do you want a new perspective on how to be safe in your relationship?
- Do you want to learn about the beliefs, values and behaviors of people who are always safe in their relationships?
- Are you wondering if your relationship is safe or if you have gone too far?
- Are you hurting someone you care about or love?
- Do you control your partner?
- Does your partner seem afraid of you?
- Are you a teen or young adult concerned about the safety of a relationship?
- Are your kids afraid of you?
- Are you a family member or friend worried that someone is hurting their partner?
- Are you a professional concerned that someone you are working with mistreats their partner?
- If you answered yes to any of these questions, the Helpline may be able to help.
*If someone’s immediate safety is at risk, please consider calling 911 or taking other safety measures.
We can help you learn about being a safe partner:
877-898-3411 or firstname.lastname@example.org
Spread the Word with Our Materials
Download, print and share our brochure and posters (for adults and for teens) with your community. Our Helpline is free, confidential and anonymous.
About the 10 to 10 Helpline
Our mission is to prevent intimate partner violence by fostering accountability and change in people who harm or may harm their intimate partner.
We do this by providing a free, anonymous, confidential helpline for people who use or are at risk of using abuse and control in their intimate partnerships. The Helpline is also available to family members, friends and professionals who want to help someone stop using abuse.
Our Values and Vision
10 to 10 is based on the conviction that no one should ever harm an intimate partner, and that equity, respect and safety are fundamental to every relationship.
10 to 10 is a transformative justice accountability and change innovation that recognizes and supports the humanity in all people.
We are part of a broad national movement that seeks to increase non-criminal responses to intimate partner violence through the creation of community-based restorative practice.
What kind of help will you get?
Helpline Responders are trained to treat all callers with respect, and to support each caller’s efforts to become safe and remain safe in their relationships. Responders are trained to understand harmful behavior within the framework of abusive values and values of equity and respect. They look at behaviors, beliefs and values with callers so that callers gain insight, and develop new goals and strategies to support safety and accountability.
Helpline Responders are not counselors. They listen, offer new ways of thinking, and help callers develop short and long-term strategies that support safety.
Helpline Responders also provide information and referrals to services, including Intimate Partner Abuse Education Programs as well as other services.
Helpline Responders are available to talk or email from 10AM to 10PM, 365 days a year. Messages left after hours will be responded to the following day.
All calls are free, anonymous, and confidential.
Call (877) 898-3411
10:00 AM to 10:00 PM
365 days a year.
Free. Confidential. Anonymous.
Language translation available.
(711 Relay Friendly)
Who is guiding the 10 to 10 Helpline?
The 10 to 10 Helpline is guided by an active advisory board of seasoned professionals and grassroots activists dedicated to building a non-criminal response to intimate partner violence as part of a national movement towards transformative justice. Project funded by the Massachusetts Department of Housing and Community Development Community Development Block Grant program and by the Massachusetts Department of Public Health.
Frequently Asked Questions
What is the 10 to 10 Helpline?
The Helpline operates from 10am to 10pm 365 days a year. We are a helpline not a hotline: we are not considered an emergency response service.
What kind of help do callers get?
Who answers the phone?
What kind of training do staff get?
Do you help teens?
Yes. The Helpline is available to teens and young adults and staff are trained in the unique developmental aspects and obstacles faced by young people.
What do you mean by confidential and anonymous?
Do you ever work with the person using harm and their partner together, or recommend couples counseling?
No. We only work with one person at a time. Even if two members of a current or former couple call us separately, we do not confirm or deny that the other party has called us, in order to maintain the confidentiality of all callers.
Although we never work with two people together, we do accept calls from people who use abuse and from survivors. If someone who uses harm calls, we help them gain insight into their actions and help them hold themselves accountable, using the framework of abusive values and values of equity and respect. They will get help developing goals and action steps that center safety and accountability, and will be given referrals to services that can support long-term change.
If a survivor calls, we can share the abusive values framework with them which can add to their understanding of their experience and can reinforce the fact that abuse is always the responsibility of the harm doer and never the fault or responsibility of the victim or survivor. We share information about the process of change for people who cause harm, to add to the survivor’s resources for making their own decisions about the relationship. We refer to local survivor services.
Again, we will never confirm to any caller whether or not their partner has called.
We also do not recommend couples counseling when a partner is using the tools of abuse, control and dominance in the partnership. We do not recommend this because the process is dangerous and compromising for the survivor.
The stages of change for the person causing harm in the partnership need to be navigated individually, with supports, and not with the survivor who is the target of the abuse.
If you would like to learn more about how we approach this work, please call us at 877-898-3411.
Are you colluding with the abuse by helping the person who abuses?
Will this give false hope to survivors?
Can survivors call?
Can people who abuse really change?
Do you provide services for non-English speaking callers or for Deaf and Hard-of-hearing callers?
Are you going to be abusive? It's in your hands. – Paul
Good friends hold one another accountable. – Tanisha
What do I say to someone I love who is harming their intimate partner? - Carmen
The 10 to 10 Helpline in the Media
Boston 25 News | December 21, 2021
Massachusetts helpline aims to help abusers change patterns
“We are getting more calls than we thought,” said Monica Moran, a co-founder. “And it’s a higher percentage of people who are actually using harm and looking for more help.”
Join our Email List
We send occasional news and updates about the 10 to 10 Helpline, resources and partnerships. Emails are intended for professionals, providers and community members who are interested in this pilot project. We do not share your information with anyone.
Click the images of any of the handouts below to download a full-sized PDF.
Jane Doe, Inc. amplifies the voices of all who are impacted by sexual and domestic violence and to undo the social injustices that perpetuate an abuse of power. Visit
The Network la Red works to end partner abuse in lesbian, gay, bisexual, transgender, SM, polyamorous, and queer communities. Visit
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